Services

Frequently asked questions

Answers to the questions we are asked most often. For anything else, write to us at [email protected].

The squares

What is a MINERINO square?

A 90 × 90 cm silk square with rolled edges, composed like a mosaic: thousands of tesserae, joint after joint. The Mosaic Collection has 24 squares in six chapters: Alps, Mare, Fauna, Atlas, Riviera and Gardens.

Where are the squares designed and made?

They are designed in Switzerland and printed in Italy, on a silk chosen for its drape and its hand. That is why we write “Designed in Switzerland” and never “Swiss Made”: our guide Swiss Made or Designed in Switzerland explains the difference.

What does “numbered edition” mean?

Each square carries a number, written on the card that comes with it and recorded in the house register. We prefer small editions to large runs.

How is the square presented?

In a rigid box made of 2.5 mm board covered in ivory cotton paper, with a debossed logo and a mosaic interior. The square rests inside folded in sixteen, in its tissue paper, with its card.

Ordering and delivery

How does the pre-order work?

Payment is taken when you order and the square ships in December 2026. On the day of dispatch you receive an email with the tracking number. You can cancel free of charge until it ships, for a full refund.

Where do you deliver?

To Switzerland, France, Belgium, Germany, Austria, Italy, Spain and the United Kingdom. Orders to Switzerland ship from Switzerland with Swiss Post; all others ship from France with UPS. We do not deliver to Corsica, Sicily, Sardinia, the Balearic Islands or the Canary Islands, nor to other islands and remote areas where the carrier applies a surcharge.

How much does delivery cost?

The price depends on the country and the option you choose. The available options and their prices appear at checkout as soon as you enter your address. Full details in Delivery and returns.

Which payment methods do you accept?

Card, Apple Pay and Google Pay, plus TWINT for orders delivered in Switzerland. Payment goes through Stripe: we never see your card details.

Can I return a square?

Yes. You have 30 days from receipt to withdraw, without giving a reason. The square comes back unworn, in its box, and return costs are yours. We refund you, including the original delivery costs at the rate of the cheapest option, no later than 14 days after receiving your decision. Full details are in our terms of sale.

Gifts and care

Can I give a square as a gift?

Yes. The gift service lets you choose the square, the card, your message, the delivery date from December 2026, and even the scent of the box: a light note placed on the tissue paper.

How do I care for a silk square?

Dry clean only. Iron gently on the reverse, without steam, and store the square folded in its box, away from light. See also Silk care.

The house

Who is behind MINERINO?

MINERINO was founded by Maryna Svistunova, whom you can meet here. The website is operated by Saviano Sàrl, in Lancy (Geneva).